binjai Terms of Use

We at binjai set out the terms under which we provide our online entertainment service to account holders in supported jurisdictions. This page explains what we require from you, what you can expect from us, and how disputes are resolved.

Our platform operates under a single infrastructure that hosts live-dealer tables, manages sportsbook coverage, and processes payments through Indonesian methods including DANA, e-wallet, mobile banking, and local payment. When you open an account on binjai, you agree to these terms and acknowledge that our service is available only where local law permits.

Account opening and eligibility on binjai

We require all account holders to be at least 18 years old and to provide accurate identification during account setup. When you join binjai, you confirm that you are legally permitted to use our service in your jurisdiction. We conduct Know Your Customer (KYC) verification using government-issued documents—passport, national ID, or driver's license—and may request proof of address such as a utility bill or bank statement dated within the past three months.

Our verification process typically completes within one business day. If we cannot verify your identity, we will notify you and may suspend your account pending additional documentation. We do not share your personal data with third parties except where required by law or to process your transactions through our payment partners.

Deposits, withdrawals, and account balance on binjai

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit funds are credited to your account immediately upon successful payment. Withdrawal requests are processed subject to verification windows and may take up to two business days depending on your bank's processing time. We do not charge withdrawal fees, though your bank may apply its own charges.

Your account balance reflects the sum of deposits, winnings, and any promotional credits. We reserve the right to reverse any transaction that we determine to be fraudulent or in breach of these terms. If you believe a transaction is incorrect, contact our support team with your account details and transaction reference.

Bonus terms and promotional offers

We offer promotional credits to new and existing account holders from time to time. Any bonus offer comes with specific conditions—such as a minimum deposit amount, a playthrough requirement, or a time limit—which we will communicate clearly when you claim the offer. Bonus funds cannot be withdrawn as cash; they are credited to your account for use on our platform only. If you close your account, any unclaimed bonus is forfeited.

We may withdraw or modify promotional offers at any time. Bonus terms are subject to change, and we will notify you of material changes via email or in-app notification.

Dispute resolution and complaints

If you have a complaint about your account, a transaction, or our service, contact our support team first. We aim to respond to all inquiries within one business day. If we cannot resolve your complaint to your satisfaction, we will provide you with a formal response outlining our position and any next steps available to you.

Disputes are governed by the laws of the jurisdiction in which our service is licensed. We do not accept liability for service interruptions due to technical failures, internet outages, or events beyond our reasonable control. Your use of binjai constitutes acceptance of these terms.

Jurisdiction and service availability

We provide our service only in jurisdictions where online gaming and sportsbook operations are permitted by local law. Our service is not available to residents of jurisdictions where such activities are prohibited. You are responsible for verifying that your access to and use of binjai complies with the laws of your jurisdiction. We reserve the right to restrict or terminate access to any account that we determine to be in breach of applicable law or these terms.

If you have questions about your eligibility or the availability of our service in your location, contact our support team. We operate with English-language support and maintain standard response windows during business hours across supported regions including Jakarta, Surabaya, and Bandung.